Complaints

We are sorry that you have a complaint about us or about our products. You can fill in the contact form to let us know about your complaint. You will receive a substantive response from us within 7 days.

Has your complaint not been satisfactorily resolved even after contacting our customer service? Then you can also submit your complaint in writing to us. Clearly state your name and address details as well as your e-mail address and order details to which the complaint relates. You can address your letter to:

Jupio Europe BV
Attn: the management
Wasaweg 27
9723 JD Groningen
The Netherlands

We will send you a confirmation of receipt by e-mail and you can expect a substantive response within 7 days.